1. Cancelling a subscription
Cancelling prevents the next renewal. Unless otherwise stated at checkout or in a signed order form, a monthly plan remains active until the end of the current monthly billing period and an annual plan remains active until the end of the current annual billing period.
2. Refunds for paid periods
Subscription fees already charged are generally non-refundable once the paid service period has begun. We will provide a refund where required by mandatory law, where Welbeo has charged the wrong amount or duplicated a charge, or where Welbeo expressly agrees that a refund is appropriate.
3. Service failure
If a material Welbeo service failure prevents use of paid functionality for a significant part of a billing period, contact support with the affected dates and feature. Depending on the circumstances and applicable terms, Welbeo may provide a service credit, extension or refund.
4. Promotional and annual pricing
Annual plans are discounted in exchange for an annual commitment. Cancelling during that commitment normally stops the next annual renewal rather than converting the current year to monthly billing. Promotional offers may include additional refund conditions disclosed when the offer is made.
5. Practitioner-client booking refunds
This policy covers Welbeo subscription fees paid by practitioners to Welbeo. It does not determine refunds for appointments purchased by a client from an independent practitioner. Those refunds are governed by the practitioner's cancellation/payment terms and the applicable payment-provider flow.
6. How to request a refund
Email [email protected] with the account email, invoice or payment reference, amount, date and reason for the request. Do not send full payment-card details by email.
This policy forms part of the Terms of Sale.